Terms & Conditions

Acceptance of These Terms

By accessing this website, submitting an enquiry, making a booking, or using any service offered by Sandhya Hot Spring Healthcare, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, you should not use this website or proceed with a booking or service request.

Information on This Website

We aim to keep the information on this website accurate, useful, and up to date. However, content relating to accommodation, treatments, wellness programmes, facilities, inclusions, pricing, availability, schedules, and other services may change from time to time.

Images displayed on the website are intended to represent our property, rooms, facilities, treatments, and services, but actual appearance or arrangements may vary.

Information on this website should not be treated as a substitute for direct confirmation from our team where specific arrangements, availability, or requirements are important.

Bookings & Reservations

A booking is considered confirmed only after the required booking details have been completed and any applicable advance payment or deposit has been received and acknowledged by our team.

Booking availability is subject to room inventory, programme capacity, treatment schedules, practitioner availability, seasonal conditions, and other operational considerations.

Guests are responsible for providing accurate information at the time of enquiry or booking, including the number of guests, stay dates, room preferences, and any relevant wellness requirements.

Rates, Payments & Taxes

Rates displayed or communicated may vary depending on room category, duration of stay, selected programme, treatment package, number of guests, season, or any special requirements.

All applicable taxes, government charges, or statutory fees will be charged as required unless specifically stated otherwise.

Any payment schedule, deposit requirement, or balance payment terms will be communicated at the time of booking.

Guests should retain payment receipts, transaction references, or booking confirmations for their records.

Cancellations, Changes & Refunds

Cancellation, modification, and refund terms may vary depending on the room, treatment, wellness programme, package, booking period, and promotional offer selected.

Guests should review the cancellation terms communicated during the booking process before making payment.

Any approved refund may be subject to applicable deductions, administrative charges, payment gateway fees, or non-refundable components where relevant.

Changes requested by the guest are subject to availability and may result in a change in price.

Wellness Programmes & Treatments

Our wellness programmes, therapies, yoga sessions, naturopathy, Ayurveda-based services, hot spring experiences, and related treatments are intended to support general wellbeing and wellness.

The suitability, duration, and frequency of any treatment or programme may depend on an individual guest's needs, preferences, health information, and consultation findings.

We reserve the right to modify a recommended programme or decline a treatment if our healthcare or wellness professionals consider it unsuitable or unsafe for the guest.

Medical & Health Information

Guests are responsible for informing our team about relevant medical conditions, allergies, medications, injuries, mobility limitations, pregnancy, recent surgeries, or other health concerns before participating in treatments or wellness activities.

Guests should seek advice from their own qualified healthcare provider where necessary before beginning a wellness programme or treatment.

Nothing on this website should be interpreted as a diagnosis, prescription, emergency medical service, or replacement for professional medical care.

Guest Conduct

Guests are expected to behave respectfully towards staff, other guests, practitioners, and the property at all times.

We reserve the right to refuse or discontinue service where a guest engages in abusive, threatening, unsafe, disruptive, illegal, or inappropriate behaviour.

Guests may be responsible for the cost of any loss or damage caused to rooms, facilities, equipment, or property through negligence or misuse.

Accommodation & Property Use

Room allocation is subject to the category booked and current availability. Specific room numbers, views, floors, or locations cannot always be guaranteed unless explicitly confirmed.

Guests must follow property rules, safety instructions, check-in and check-out timings, and any operational guidelines communicated by our team.

Certain areas of the property may have restricted access for operational, safety, maintenance, or privacy reasons.

Personal Belongings

Guests are responsible for safeguarding their personal belongings, valuables, documents, electronic devices, cash, jewellery, and other personal property during their stay.

Sandhya Hot Spring Healthcare will not be responsible for lost, stolen, misplaced, or damaged personal belongings except where liability cannot legally be excluded.

Travel & Transportation

Guests are responsible for making suitable travel arrangements to and from the property unless transportation is specifically included in a confirmed package.

Travel times may be affected by weather, road conditions, government restrictions, local traffic, seasonal conditions, or other circumstances outside our control.

International guests are responsible for ensuring that they have valid passports, visas, insurance, permits, and any other travel documentation required for entry into India and for their journey.

Third-Party Services

Where we help coordinate transportation, external medical support, excursions, travel assistance, or other third-party services, those services may be subject to the provider's own terms, policies, and availability.

We are not responsible for acts, omissions, delays, or service failures of independent third-party providers except where liability applies under applicable law.

Website Use

You may use this website for lawful personal and informational purposes only.

You must not:

• Use the website for unlawful or fraudulent activity
• Attempt to gain unauthorised access to website systems
• Introduce malicious software, code, or harmful material
• Copy or misuse website content for commercial purposes without permission
• Interfere with the normal operation or security of the website

Intellectual Property

Unless otherwise stated, the website design, text, photographs, graphics, branding, logos, videos, and other original content on this website belong to Sandhya Hot Spring Healthcare or are used with appropriate permission.

Such content may not be reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission.

Limitation of Liability

To the extent permitted by applicable law, Sandhya Hot Spring Healthcare will not be responsible for indirect, incidental, special, or consequential loss arising from the use of this website or from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

Events Beyond Our Control

We may not be able to provide a booked service exactly as planned where circumstances arise beyond our reasonable control.

Such circumstances may include severe weather, landslides, road closures, natural disasters, government restrictions, public health emergencies, utility interruptions, transport disruption, labour shortages, or other unforeseen events.

Where possible, we will make reasonable efforts to offer suitable alternatives or communicate available options.

Privacy

Personal information collected through this website, booking enquiries, WhatsApp, email, telephone, or other communication channels is handled in accordance with our Privacy Policy.

You can review our Privacy Policy for more information about how we collect, use, store, and protect personal information.

View our Privacy Policy

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, booking practices, operational procedures, website features, or applicable requirements.

The latest version will be published on this page together with an updated revision date.

Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute relating to this website, a booking, or services provided by Sandhya Hot Spring Healthcare will be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.