Cancellation Policy
We understand that travel plans, health circumstances, and personal schedules can change. This Cancellation Policy explains how booking cancellations, date changes, refunds, and no-shows are handled for accommodation, wellness programmes, treatments, and related services at Sandhya Hot Spring Healthcare.
Booking Confirmation
A reservation is considered confirmed only after the required booking details have been provided and the applicable advance payment or deposit has been received and acknowledged by our team.
Guests should carefully review the booking details, selected room category, wellness programme, stay dates, inclusions, and payment terms before making the advance payment.
Cancellation Requests
All cancellation requests should be communicated to Sandhya Hot Spring Healthcare as early as possible through our official WhatsApp, phone, email, or other confirmed communication channel.
The effective cancellation date will generally be the date on which our team receives and acknowledges the cancellation request.
Cancellation charges may depend on how close the cancellation is made to the scheduled check-in date, treatment date, or programme start date.
Cancellation Charges
Cancellation charges may vary depending on the type of booking, room category, wellness programme, package, promotional offer, duration of stay, and the notice period provided.
Where specific cancellation terms are communicated at the time of booking, those terms will apply to that reservation.
Certain promotional rates, special packages, seasonal offers, or customised wellness programmes may be partially or fully non-refundable.
Advance Payments & Deposits
An advance payment or deposit may be required to secure a room, treatment schedule, wellness programme, practitioner availability, or other service.
The refundable or non-refundable status of an advance payment will depend on the cancellation terms communicated at the time of booking.
In some cases, part of the advance may be retained towards administrative costs, reserved room inventory, treatment planning, practitioner scheduling, or other committed arrangements.
Date Changes & Rescheduling
Guests may request a change in travel dates, room dates, treatment dates, or programme dates, subject to availability and the terms of the original booking.
A rescheduled booking may be subject to revised rates if the new dates fall within a different season, room category, package period, or pricing structure.
Approval of a date change does not automatically guarantee the availability of the same room, practitioner, treatment schedule, or programme configuration.
No-Show Policy
A guest who does not arrive on the confirmed date and has not informed our team in advance may be treated as a no-show.
No-show bookings may be non-refundable, and the reserved room, treatment slot, or programme allocation may be released.
If you expect to arrive late, we recommend informing our team as soon as possible so that your reservation can be managed appropriately.
Early Departure
If a guest chooses to shorten a confirmed stay, discontinue a wellness programme, or leave before the scheduled departure date, unused accommodation nights, treatments, or services may not be refundable.
Any refund or adjustment for unused services will be considered according to the booking terms and circumstances involved.
Wellness Programme & Treatment Cancellations
Wellness programmes and treatments may involve advance planning, consultation time, practitioner scheduling, therapy preparation, and resource allocation.
Therefore, cancellation or rescheduling of individual treatments or wellness sessions may be subject to specific conditions communicated by our team.
If a treatment is considered unsuitable for a guest following a consultation, our healthcare or wellness professionals may recommend an alternative treatment or adjustment to the programme.
Refund Processing
Where a refund is approved, it will normally be processed using the original payment method or another agreed method where appropriate.
Refund amounts may be subject to applicable cancellation charges, administrative fees, payment gateway charges, bank charges, taxes, or other non-refundable costs.
The time required for a refund to appear in the guest's account may depend on the bank, card issuer, payment provider, or payment method used.
Bookings Made Through Third Parties
If a reservation is made through a travel agent, booking platform, corporate partner, insurer, or other third party, the cancellation and refund terms of that provider may also apply.
Guests should contact the relevant third party directly where the payment and booking were handled outside Sandhya Hot Spring Healthcare.
Weather, Road Conditions & Travel Disruptions
Sandhya Hot Spring Healthcare is located in a Himalayan region where travel may occasionally be affected by weather, road conditions, landslides, transportation disruption, or other circumstances outside our control.
Guests are encouraged to plan their journey carefully and allow sufficient travel time.
Where a significant disruption affects a confirmed booking, our team will make reasonable efforts to discuss possible date changes or alternative arrangements, subject to availability and the circumstances involved.
Cancellations by Sandhya Hot Spring Healthcare
In exceptional circumstances, we may need to modify, postpone, or cancel a service because of operational, safety, medical, staffing, government, weather-related, or other unforeseen circumstances.
Where we are unable to provide a confirmed service, we will make reasonable efforts to offer an appropriate alternative, date change, credit, or refund for the affected service, depending on the circumstances.
Special Circumstances
We understand that unexpected medical, family, or travel circumstances may occasionally affect a guest's plans.
Guests are encouraged to contact us as soon as possible if an exceptional situation arises. Any special consideration, credit, rescheduling, or refund will be reviewed on a case-by-case basis and cannot be guaranteed.
Travel Insurance
We recommend that guests, particularly those travelling long distances or internationally, consider obtaining suitable travel insurance.
Depending on the policy selected, travel insurance may provide protection against certain cancellations, medical emergencies, travel delays, lost baggage, or other unforeseen circumstances.
Policy Updates
We may revise this Cancellation Policy from time to time to reflect changes in booking procedures, services, operational requirements, or applicable regulations.
The policy applicable to a confirmed booking will generally be the policy or specific cancellation terms communicated at the time the booking was confirmed.
Speak With Our Team Before Cancelling
If your plans have changed, please contact us as early as possible. Depending on your booking and availability, our team may be able to help with rescheduling or another suitable arrangement.