Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, request information, make a booking enquiry, or communicate with our team through the website, phone, email, or WhatsApp.

This information may include:

• Your name
• Phone number
• Email address
• Country or city of residence
• Preferred travel or stay dates
• Room or wellness programme preferences
• Information included in your enquiry or message

We may also automatically receive limited technical information such as browser type, device type, IP address, referring pages, and website usage data through analytics or similar technologies.

How We Use Your Information

The information we collect is used only for legitimate business, communication, booking, and service-related purposes.

• Responding to your enquiries and requests
• Helping you choose suitable rooms, treatments, or wellness programmes
• Processing or coordinating booking enquiries
• Providing information about your stay or planned visit
• Communicating important service-related information
• Improving our website, services, and guest experience
• Maintaining internal records where reasonably necessary
• Meeting applicable legal or regulatory obligations

We do not sell or rent your personal information to third parties.

Health-Related Information

Some of our wellness programmes or treatments may require guests to share relevant health-related information with our healthcare or wellness professionals.

Any such information should only be provided when necessary for consultation, treatment planning, safety, or appropriate delivery of wellness services.

Health-related information is treated with additional care and should only be accessed by authorised personnel where reasonably required for providing the requested service.

WhatsApp, Phone & Email Communication

Our website may allow visitors to contact us through WhatsApp, telephone, email, or enquiry forms.

If you choose to communicate with us through a third-party communication platform such as WhatsApp, your use of that platform may also be subject to its own privacy policy and terms.

Information shared with us through these channels will be used primarily to respond to your enquiry, assist with your booking, provide requested information, or continue a conversation you have initiated.

Cookies & Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand visitor behaviour, measure website performance, and enhance the overall user experience.

Cookies are small files stored on your device by your browser. Depending on your browser settings, you may be able to refuse, restrict, or delete cookies.

Some website features may not function correctly if certain cookies are disabled.

Third-Party Services

We may use trusted third-party services to help operate our website, manage communications, analyse website traffic, process enquiries, or provide related business services.

These providers may process limited information where required to perform their services on our behalf.

Our website may also contain links to external websites. Sandhya Hot Spring Healthcare is not responsible for the privacy practices or content of third-party websites.

How We Protect Your Information

We take reasonable administrative, operational, and technical measures to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

How Long We Keep Your Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, maintaining appropriate business records, and complying with applicable legal obligations.

Information that is no longer reasonably required may be deleted, anonymised, or securely archived where appropriate.

Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us to request access to, correction of, or deletion of personal information you have previously provided.

You may also ask us to stop using your contact information for promotional communication.

Certain information may need to be retained where required for legal, administrative, contractual, or legitimate business purposes.

Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate involvement or consent from a parent, guardian, or responsible adult where required.

International Guests

Guests visiting us from outside India may provide personal information while communicating with our team or planning their visit.

By contacting us and providing information, you acknowledge that your information may be processed in India in connection with your enquiry, booking, treatment, accommodation, or wellness programme.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable requirements.

Any revised version will be published on this page together with an updated revision date.